Determine how often agents send emails when creating ticket in agent interface - Community / Feature Request - Deskpro Support

Determine how often agents send emails when creating ticket in agent interface Collecting Feedback

Christian Mattart

I’d like to be able to report on how often agents send a message when creating a ticket.

I have the agents who don’t want the checkbox « Send email to user » checked by default upon creating a ticket and those who want it checked. I’m trying to know what’s mostly used.

Dodaj komentar

Pred objavo komentarja se moraš prijaviti.

Vpiši se
Prijava

New Feature Request

image001.png (6.97 KB)

Avtor: Christian Mattart
Creation date: 6. dec. 2019
Last update: 10. mar. 2020
Publish date: 6. dec. 2019
Category: Reports

Determine how often agents send emails when creating ticket in agent interface - Community / Feature Request - Deskpro Support

Determine how often agents send emails when creating ticket in agent interface Collecting Feedback

Dodaj komentar

Oznake

Priponke