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Feature Request

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Všečkov

Naslov

Status

Komentarji

Dejavnost

33

Adjustable column headers in agent interface

Collecting Feedback

0

29

Hide disabled users from Agent searches

Collecting Feedback

0

34

More control over SLA alerts

Collecting Feedback

0

42

Adding a Service Catalog within Deskpro (ITIL)

Collecting Feedback

0

45

Possibility to translate Signature

Collecting Feedback

0

28

Make time registration as duty field mandatory for agent

Collecting Feedback

0

37

Add download hotlinks via API

Collecting Feedback

0

23

Toggle showing user email address

Collecting Feedback

0

45

Filter for "Last Agent Note"

Collecting Feedback

2

33

Sort list pane view by clicking on head of column

Collecting Feedback

1

31

Please add search articles by author

Collecting Feedback

0

36

Testing for Office Hours in Templates

Collecting Feedback

0

28

Add Agent that Receives Feedback as Follower on the Ticket

Collecting Feedback

0

39

HTML code "instant view"

Collecting Feedback

0

38

Ability to filter tickets by JIRA status

Collecting Feedback

0

26

Delegate the maintenance of Knowledgebase articles to non-Agents

Collecting Feedback

0

67

Group Custom Reports

Collecting Feedback

2

45

Add Today as relative date

In Development

2

31

Tickets filter in mobile version

Collecting Feedback

0

35

Add an attachement using the JIRA app in Deskpro

Collecting Feedback

1

156

Disregard tickets ONHOLD from SLA-plan

In Development

3

30

Agent Unable to Set Language on New Ticket

Collecting Feedback

0

36

List of user Downloads through the REST API

Collecting Feedback

0

38

Enable Trigger on Billing & Logs add/update

Collecting Feedback

0

35

Condensed view of Ticket & messages in Agent Interface

Collecting Feedback

0

36

Transfer article comment to ticket queue

Collecting Feedback

0

26

Reorder custom choices - Nesting

Collecting Feedback

0

43

Ticket locked information to be smaller

Collecting Feedback

1

43

Round Robin Queue outside Working Hours

Collecting Feedback

1

44

Ability to have different working hours for different days of the week

Collecting Feedback

2

80

Away from Desk to disable Round Robin for Agent

Collecting Feedback

4

27

API should return ID of "predefined choices" custom field

Collecting Feedback

0

45

Allow the use of variables in signatures.

Collecting Feedback

2

44

Copy form layout from another department

Collecting Feedback

0

62

Working hours taken into account in escalations OR SLAs to be completed by actions

Under Review

4

33

Would like more settings on ticket archiving

Collecting Feedback

0

45

On hold in reporting

Collecting Feedback

0

38

Chat fields required to help with chat reporting

Collecting Feedback

0

34

Tasks Included in Quick Search Results

Collecting Feedback

0

68

Include Full Date Instead of "x days ago" on tickets

Collecting Feedback

2

27

Add agents to teams while AD synchronization

Collecting Feedback

0

38

Provide API Mechanism to authenticate users against Deskpro DB

Collecting Feedback

0

78

Ability to customize satisfaction survey questions

Collecting Feedback

2

59

Department separation

Collecting Feedback

0

54

Adding a drop down for user CC selection when creating a ticket

Collecting Feedback

1

44

Allow agent filtering on Ticket Satisfaction reports

Collecting Feedback

1

32

Add agent permission to view \ hide Notes field.

Collecting Feedback

0

38

Addition of a Time Stamp Variable for Snippets

Collecting Feedback

0

49

Customization of who the Customer Satisfaction Survey is sent to

Collecting Feedback

0

32

Allowing for text to be added above Reply Line

Collecting Feedback

0