Community - Deskpro Support

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Feature Request

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Všečkov

Naslov

Status

Komentarji

Dejavnost

35

Tasks visible to clients (by agent choice) based on ticket

Collecting Feedback

1

138

System wide holiday & working hours definition

Collecting Feedback

3

51

Play a sound for a user when an agent answers a live chat

Collecting Feedback

0

56

Mailchimp Integration

Under Review

0

60

Allow for “Internal Only Tickets”

Collecting Feedback

3

81

Create an OR function for custom filters

Collecting Feedback

4

35

Allow us to send a CC to additional emails on the account

Collecting Feedback

1

27

Give Users Service (Support) Credits to use as part of their support contract

Collecting Feedback

1

43

Option to alphabetize category list items

Collecting Feedback

0

32

More conversation in linked tickets created

Collecting Feedback

0

39

Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests

Collecting Feedback

0

40

For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”

Collecting Feedback

0

45

Multiple Organisation view access for certain Users

Collecting Feedback

3

45

Department ticket bubble color

Collecting Feedback

0

33

Quick Actions for Compact ticket list view

Planning

3

37

Better management of the categories

Collecting Feedback

2

58

Admin able to sign agents out of chat

Under Review

1

36

Insert KB article link/content into a new ticket

Collecting Feedback

0

32

Store customized Twig templates in filesystem for versioning

Collecting Feedback

0

34

Mention creation of linked tickets as notes

Collecting Feedback

0

29

Make sort order and pre-select configurable in user's ticket overview

Collecting Feedback

0

34

Trigger rule by number of replies on a ticket

Collecting Feedback

0

38

Tree view for linked tickets

Collecting Feedback

0

31

Simplify task of creating a ticket from agent interface

Collecting Feedback

0

44

Add Separate Notification for Mentions in Tickets

Collecting Feedback

1

40

Ability to "Notify All Agents" in Triggers

Collecting Feedback

0

44

Move Messages to Other Tickets

Collecting Feedback

0

49

Bugzilla Integration

Under Review

0

22

Email Template: "Comment Deleted" template is incorrect

Collecting Feedback

0

88

Teamviewer or Join.me integration

Under Review

2

107

Integration with TFS online

Under Review

4

49

Reports - Easy search of labels by date range, organisation etc.

Collecting Feedback

0

44

Add Priority to Android App

Collecting Feedback

0

47

Secure emails & Customer communications

Collecting Feedback

1

58

Add CMDB functionality

Collecting Feedback

0

37

Ability to Show a live updating report for all agents

Collecting Feedback

1

32

Properties in agent interface doesn't wrap text

Collecting Feedback

0

59

Download all attachments at once

Collecting Feedback

6

34

Windows 8.1 Notification

Collecting Feedback

0

36

Billing in New Ticket Window

Collecting Feedback

0

43

Forward a ticket via macro

Collecting Feedback

1

39

Customize update chat message for agents

Collecting Feedback

0

33

Public tasks should be visible only in the ticket scope

Collecting Feedback

0

40

Turn a feedback in to a ticket

Collecting Feedback

0

31

Linking to ticket without whole view state

Collecting Feedback

0

42

Enable Escalation Trigger for Main Ticket Owner Only

Collecting Feedback

0

46

Making teams dependant of departments

Collecting Feedback

0

30

Mobile version of portal does not include a "lost password" link

Collecting Feedback

0

41

Links in custom ticket fields

Collecting Feedback

0

49

Replace the main user by the first person in CC

Collecting Feedback

0