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Separate SLAs in Ticket overview - Spätná väzba / Feature Request - Deskpro Support

New Feature Request
Separate SLAs in Tic... Spätná väzba
36

Separate SLAs in Ticket overview Collecting Feedback

Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.

Comment (1)

Daniela Stubbs
Currently there are three resolution SLA types, however, none of these are sufficient. We would like to be able to use SLAs to ensure that replies, other than the first reply, are sent in a timely manner after the customer's response. SLAs must start each time the tickets come back in our queue.

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New Feature Request
Separate SLAs in Tic... Spätná väzba

Tagy

Agent Interface SLAs Solution Tickets

Prílohy

Autor
Michael W.
Last update
10. 11. 2023
Category
Functionality