Skip to main content

Reporting for ignored calls on Voice Round Robin - Spätná väzba / Feature Request - Deskpro Support

16

Reporting for ignored calls on Voice Round Robin Collecting Feedback

Currently it’s possible to pull data on missed calls but it isn’t possible to view when agents ignore notifications from the round robin routing method and let the call skip to the next agent.

This would obviously be helpful for measuring agent proactivity.

Pridať komentár

Please log in or register to submit a comment.

Need a password reminder?