Improved live reporting for Voice - Spätná väzba / Feature Request - Deskpro Support

Improved live reporting for Voice Collecting Feedback

Jeff Hauman

We'd like to be able to report on historic agent availability for the Voice feature.

Curently it's possible to report on which agents are online currenty but if for example, we wanted a report that showed which agents were online for voice each day last week we wouldn't be able to capture that data.

Something similar to the built in agent hours report would be helpful (but showing voice availability specifically rather than general active time on the helpdesk).

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New Feature Request

Autor: Jeff Hauman
Last update: 12. 8. 2021
Category: Functionality

Improved live reporting for Voice - Spätná väzba / Feature Request - Deskpro Support

Improved live reporting for Voice Collecting Feedback

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