Enable Keyboard Shortcuts for individual agents - Spätná väzba / Feature Request - Deskpro Support

New Feature Request

21

Enable Keyboard Shortcuts for individual agents Finished

Douglas Martin

Shortcut Keys have been problematic for many agents so I turned them off ... however some other agents are upset that they are not on. Can it be made so we can Enable/Disable the Keyboard shortcuts per agent?

Official response

Lara Proud

Agents have the ability to enable or disable Keyboard Shortcuts from their Agent Settings, please see our Agent Guide: https://support.deskpro.com/en-US/guides/agent-guide-1/keyboard-shortcuts

Comments (4)

Kellie Patzer

pred 4 rokmi

Shortcut Keys ON/OFF would be more beneficial at the Agent-level (not at org-level). Half our team wants Shortcut Keys shut OFF. Other half wants them ON. Please consider making Shortcut Keys ON/OFF decision connected to Agent-level. Thanks!

Mark Edwards

pred 4 rokmi

This is very important for our organisation as well. Please enable PER agent.

L

pred 4 rokmi

+1

Marion Abramo

pred rokom

May team is asking for this.

New Feature Request

Autor: Douglas Martin
Creation date: 4. 5. 2018
Last update: 17. 11. 2023
Publish date: 4. 5. 2018
Category: Functionality