Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 departments split in to 23 different teams. There seems to be no sensible way to look at Ticket Satisfaction on a per agent or team basis. It presents everyone one lump and makes auditing it very difficult.
Allow agent filtering on Ticket Satisfaction reports - Spätná väzba / Feature Request - Deskpro Support
Allow agent filtering on Ticket Satisfaction reports Collecting Feedback
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Earle Steel
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