Spätná väzba - Deskpro Support

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Help Center
Spätná väzba

Feature Request

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Spätná väzba

Spätná väzba

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Activity

3

Intelligent ticket assignment

0

0

Be able to mark an email as important

0

0

Brand Information for Snippets

0

1

Merge billing items when merging people or companies

0

2

avoid excessive registered users in CRM

0

1

To allow mention of agent teams in notes section

0

1

Display file name in history for 'file' field type

0

0

Display file name in history for 'file' field type

0

0

Copy a Approval

0

0

Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)

0

0

Default department per usergroup

0

2

Copy a Macro and Triggers

Collecting Feedback

1

1

Help Center: publish calendar with events

0

1

Datepicker

0

1

Publish guide on search results

0

1

Change order of search result tabs

0

1

Form condition for fields based on user group

0

0

Add 'Review date' option for Guide

0

0

Option to auto-expand table in report so it always shows all all values

0

0

Sort field values in Reports according to a) order set for the field b) highest number

0

0

Allow agent (not-admin) to manage values (options) of specific field

1

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.

0

0

Trigger Suggestions

0

2

Agent Messages Text Entry

0

2

Displaying names on agent notes

0

1

View Department

0

3

Customer Admin Roles

0

1

Agent login logs - API support

0

1

Give agent permission to edit values of a specific field

1

0

Add 'send (agent) email' action to macro functionality

0

0

Create multiple tickets from 1 user ticket submission

0

0

Mass update Team of ticket via Admin area

0

0

Searching/filtering for chats that are not live

0

0

Lists for chats that are not live

0

7

UNDO....on sending message to customer

0

0

Send a link to the ticket for the user to view via SMS

Collecting Feedback

0

0

Voice Broadcasting Request

0

0

Approval for Helpdesk Articles

0

0

Article/News/Community comment to email

0

3

Option to delete a user without deleting their tickets

0

1

Add label while creating ticket as agent

0

0

Separation line - font task bar

0

3

[UX suggestion] Change label 'Add' to 'Add label'

0

1

Add interface to mange Problems, just like you can manage Snippets

0

1

Hide messages

0

0

Duplicate Detection

Collecting Feedback

0

0

populate organisation field when an agent creates a ticket

0

0

Add option to set default sorting for queus

0

0

Locked by Agent Preview

0

1

Voice - Add Conference Call feature

Collecting Feedback

0

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