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How do I enable plain text ticket notification emails? - База знаний / Using Deskpro / Agent - Deskpro Support

This Article Пользовательский канал База знаний

How do I enable plain text ticket notification emails?

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  • Last updated: 16 авг. 2023 г. by Benedict Sycamore

Question:

I'm receiving HTML-only ticket notification emails from Deskpro, but I prefer plain text. How can I enable this?

 

Answer:

In the agent interface, go to Preferences under the agent avatar at the top right.

Under your email address, check Send email notifications with plaintext parts.

 

 

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This Article Пользовательский канал База знаний
Автор
Ben Henley
Creation date
24 июл. 2015 г.
Last update
16 авг. 2023 г.
Publish date
24 июл. 2015 г.