Deskpro Legacy
-
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18 dec. 2014
011 sept. 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11 aug. 2014
011 sept. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28 oct. 2014
011 sept. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 28 oct. 2014
011 sept. 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 6 iun. 2018
012 sept. 2023 -
How do I manually run the email processing command?
Published: 9 apr. 2013
013 sept. 2023 -
Using an Office365 Email Account for Cloud
Published: 29 sept. 2020
012 sept. 2023 -
How do I limit agent access to tickets by department?
Published: 12 aug. 2014
112 sept. 2023 -
Change the name of the Contact Us tab
Published: 9 feb. 2015
013 sept. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: 29 iul. 2014
013 sept. 2023 -
Using the Deskpro API browser
Published: 6 nov. 2014
013 sept. 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2 iun. 2015
013 sept. 2023 -
I'm having trouble forwarding individual ticket messages to email
Published: 8 oct. 2014
013 sept. 2023 -
How does Deskpro match email replies to their proper tickets?
Published: 26 iul. 2018
013 sept. 2023 -
Can I keep my existing support email address?
Published: 23 sept. 2014
013 sept. 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Published: 16 sept. 2014
013 sept. 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10 nov. 2014
013 sept. 2023 -
I'm having trouble with my portal chat tab
Published: 9 iul. 2014
013 sept. 2023 -
How can I make knowledgebase articles visible to specific users only?
Published: 13 nov. 2014
213 sept. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 16 sept. 2014
013 sept. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 15 nov. 2021
013 sept. 2023 -
Show text on the portal only to a certain usergroup
Published: 4 iun. 2015
013 sept. 2023 -
How do I automatically email users when their ticket has been assigned?
Published: 8 sept. 2014
013 sept. 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: 29 iun. 2015
014 sept. 2023 -
How do I set up round robin ticket assignment?
Published: 10 sept. 2014
315 sept. 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 5 iun. 2018
015 sept. 2023 -
How do I set up an email account for outgoing messages only?
Published: 3 iun. 2014
015 sept. 2023 -
How can I send automatic SMS notifications to agents?
Published: 5 sept. 2014
015 sept. 2023 -
How can I use Deskpro Mobile?
Published: 15 sept. 2023
215 sept. 2023 -
How can I enable WiActs Single Sign-On?
Published: 16 mar. 2016
019 sept. 2023 -
How do I change the fields on the ticket form?
Published: 16 sept. 2014
019 sept. 2023 -
Can I import data from other systems or helpdesks?
Published: 24 oct. 2012
020 sept. 2023 -
How do I create a custom button for my chat widget?
Published: 22 apr. 2013
020 sept. 2023 -
Messenger Widget Options
Published: 15 iul. 2020
020 sept. 2023 -
I'm having trouble with an error: "Failure 0x51"
Published: 29 iul. 2015
025 sept. 2023 -
How do I translate a custom phrase?
Published: 29 ian. 2015
025 sept. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 22 iun. 2015
027 sept. 2023 -
How can I switch email clients whilst using Deskpro?
Published: 16 sept. 2016
027 sept. 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Published: 8 mai 2018
027 sept. 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Published: 10 iul. 2018
027 sept. 2023 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7 ian. 2015
027 sept. 2023 -
How can I set up a new brand?
Published: 5 ian. 2017
027 sept. 2023 -
Reports : DPQL Reference
Published: 22 mar. 2018
027 sept. 2023 -
I'm having trouble disabling HTTPS
Published: 9 dec. 2015
03 oct. 2023 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16 oct. 2015
03 oct. 2023 -
How can I best manage out-of-office agents accounts?
Published: 1 apr. 2015
06 oct. 2023 -
What ports do I need open for Deskpro?
Published: 19 oct. 2023
019 oct. 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Published: 5 dec. 2012
226 oct. 2023 -
What are some Deskpro productivity tips for agents?
Published: 28 oct. 2014
09 ian. 2024 -
Creating an Impact, Urgency and Priority matrix
Published: 24 mar. 2021
09 ian. 2024