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Help Center
Knowledgebase
Knowledgebase
Getting Started
(46)
Organize your Helpdesk into Departments
Overview of the Agent Interface
How can I stay up to date with Deskpro?
Add Agents to your Helpdesk
Overview of the Ticket
View all articles in Getting Started
Horizon Migration
(5)
Upgrading to Deskpro Horizon: A Guide for Admins
Upgrading to Deskpro Horizon: A Guide for Agents
Upgrading to Horizon On-Premise: A Guide for Admins
How to upgrade your Deskpro On-Premise to Horizon
Introduction to the On-Premise Controller (OPC) for Sysadmins
View all articles in Horizon Migration
Using Deskpro
(272)
How do I customize the text that appears on my Help Center?
I'm not receiving notifications when I create a ticket
Adding an Agent as a CC on an Email creates a Ticket
How can I receive text alerts with ticket information?
How do I restrict access to parts of my Help Center?
View all articles in Using Deskpro
Sales, Billing & Consultancy
(44)
Where will my data be hosted?
Can you host my Cloud data within the EU?
Deskpro Privacy Policy
Deskpro End-User License Agreement
Deskpro Terms of Service
View all articles in Sales, Billing & Consultancy
Developer & Reporting
(38)
Deskpro PHP SDK
Webhook action data format
Getting started with Deskpro development
Retrieving user hostname information in reports
Number of times 'Downloads' have been downloaded in the user portal
View all articles in Developer & Reporting
Deskpro Legacy
(360)
Setting up a Custom Email Address with Deskpro Cloud
How do I enable logging for incoming email processing?
How do I reset an admin password in Deskpro On-Premise?
Server requirements
PHP version
View all articles in Deskpro Legacy