Deskpro Legacy
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How long can User open a Resolved ticket
Published: 15 apr. 2019
024 aug. 2023 -
API: Setting contact data
Published: 29 aug. 2023
029 aug. 2023 -
Deskpro API usage examples
Published: 10 sept. 2014
029 aug. 2023 -
I'm having trouble with duplicate actions from a custom trigger
Published: 8 sept. 2014
029 aug. 2023 -
Can I use Deskpro automation for integration with JIRA?
Published: 22 dec. 2014
029 aug. 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26 ian. 2015
029 aug. 2023 -
How to Download a Process Log
Published: 11 feb. 2019
029 aug. 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26 ian. 2015
029 aug. 2023 -
Change welcome message based on usergroup
Published: 3 ian. 2013
029 aug. 2023 -
How can I add translations for the Welcome Message on the Portal?
Published: 19 dec. 2019
029 aug. 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29 iun. 2015
029 aug. 2023 -
I'm having trouble with an error: "The email address is already in use"
Published: 6 ian. 2016
029 aug. 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12 apr. 2016
029 aug. 2023 -
How can I improve email previews for certain mobile email apps?
Published: 24 iul. 2015
029 aug. 2023 -
How do I filter users from an authentication source?
Published: 22 sept. 2015
029 aug. 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 8 mai 2018
029 aug. 2023 -
How do I add an organization-wide email signature?
Published: 24 mai 2018
029 aug. 2023 -
Overriding Messenger settings
Published: 15 iul. 2020
031 aug. 2023 -
How to display a ticket custom field in an email template or portal template
Published: 16 iul. 2015
031 aug. 2023 -
How can I change the name of the "Contact Us" tab?
Published: 16 nov. 2016
030 aug. 2023 -
Number of tickets created this year month by month compared to last year
Published: 20 iul. 2021
030 aug. 2023 -
I'm having trouble with the Start Chat button
Published: 10 mar. 2016
030 aug. 2023 -
Can I track a Service Level Agreement within Deskpro?
Published: 10 sept. 2014
030 aug. 2023 -
I'm having trouble with the round robin working properly
Published: 18 iun. 2015
030 aug. 2023 -
How do I restrict access to parts of my portal?
Published: 29 mai 2014
030 aug. 2023 -
Ticket followers replying by email is going to the user not the agent
Published: 3 iun. 2014
030 aug. 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Published: 26 iul. 2023
030 aug. 2023 -
How do I delete all my test tickets?
Published: 15 iun. 2015
030 aug. 2023 -
How do I hide the 'contact us' tab on the front portal page?
Published: 28 nov. 2017
031 aug. 2023 -
How do I follow up automatically when a user stops replying?
Published: 1 sept. 2023
01 sept. 2023 -
How do I set up an internal knowledgebase for agents only?
Published: 14 aug. 2014
08 sept. 2023 -
How can I make a department visible to agents only?
Published: 10 nov. 2014
07 sept. 2023 -
How can I automatically respond to users to let them know our office is closed?
Published: 14 aug. 2015
07 sept. 2023 -
Removing Comments on Satisfaction
Published: 7 dec. 2018
08 sept. 2023 -
Data Import & Migrations
Published: 27 feb. 2018
08 sept. 2023 -
Can Deskpro send SMS text notifications?
Published: 25 sept. 2014
08 sept. 2023 -
Making email templates brand specific
Published: 26 iun. 2019
019 oct. 2023 -
How do I set up a new user registration form?
Published: 9 feb. 2015
08 sept. 2023 -
Average resolution time of tickets
Published: 20 iul. 2021
08 sept. 2023 -
Show tickets in order of the number of different agents who replied
Published: 24 feb. 2016
08 sept. 2023 -
Reports widget override examples
Published: 29 ian. 2019
38 sept. 2023 -
First Contact Resolution
Published: 20 iul. 2021
08 sept. 2023 -
Average time till first response
Published: 20 iul. 2021
08 sept. 2023 -
"Please reference a specific column" error
Published: 23 nov. 2015
08 sept. 2023 -
Customising colour of charts on report custom dashboards
Published: 12 aug. 2021
08 sept. 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Published: 20 iul. 2021
08 sept. 2023 -
What do I use in a query to retrieve the email address of ticket users?
Published: 8 oct. 2014
08 sept. 2023 -
Can I use Active Directory to sign in my agents?
Published: 9 sept. 2014
08 sept. 2023 -
How do I include ticket account addresses in emails?
Published: 22 iun. 2015
08 sept. 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10 iun. 2014
011 sept. 2023