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Suggestion DPQL Reports Bug Report
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Suggestion DPQL Reports Bug Report
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report
Likes
Title / Author
Status
Comments
Activity
18
Distinguish users cc'd tickets in search field
Steve, Lam Hang
1 nov. 2018
Collecting Feedback
0
48
Two Factor Authentication for Deskpro
jan dijk
1 nov. 2018
Collecting Feedback
0
23
Report Labels
Miriam
29 oct. 2018
Collecting Feedback
1
53
Add Filter condition for empty date fields & add custom date fields as conditions for Escalations
Jeroen van der Steen
25 oct. 2018
Collecting Feedback
1
28
HubSpot integration
Yuriy Andamasov
24 oct. 2018
Collecting Feedback
0
19
Report - Agent by team
Razvan Draghici
22 oct. 2018
Collecting Feedback
1
9
Integration of Feedback and Youtrack/project management tools.
Nol Gulcher
22 oct. 2018
Collecting Feedback
0
29
Better management of knowledge base articles across multiple brands
Ed O'Connor-Giles
18 oct. 2018
Collecting Feedback
2
12
Add "Agent" to Ordered By dropdown menu in Tickets view
Greg Stiffler
17 oct. 2018
Collecting Feedback
0
25
Ticket Update Trigger
Rafie
17 oct. 2018
Collecting Feedback
1
17
Highlight code blocks in Articles
Yuriy Andamasov
13 oct. 2018
Collecting Feedback
0
33
Reports are not available as CSV to external colleagues
Johannes Schilling
9 oct. 2018
Collecting Feedback
1
15
Import articles from Google Drive/Docs
Yuriy Andamasov
6 oct. 2018
Collecting Feedback
0
13
Sharing Tickets Across Deskpro Accounts
Yuriy Andamasov
5 oct. 2018
Collecting Feedback
0
15
Agent permission report
Jaime Valencia
5 oct. 2018
Collecting Feedback
0
17
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Sicaro Burnett
4 oct. 2018
Collecting Feedback
0
16
Add Persian characters support.
Mahdi malvandi
3 oct. 2018
Collecting Feedback
0
17
Allow Admins to edit & delete agent IM groups
Lauren Velella
3 oct. 2018
Collecting Feedback
0
20
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Lynn Palumbo
2 oct. 2018
Collecting Feedback
0
17
Add a setting to require users to provide a comment in the satisfaction survey
Ahmad Sahrizal
14 sept. 2018
Collecting Feedback
0
13
Admin capability to delete agent IM groups
Lauren V
14 sept. 2018
Collecting Feedback
0
13
Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
Kyle Oliveira
14 sept. 2018
Collecting Feedback
0
16
Differentiate language availability per brand
Koen Glotzbach
12 sept. 2018
Collecting Feedback
1
17
Ticket Description
Mark Collins
7 sept. 2018
Collecting Feedback
1
18
Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
Koen Glotzbach
6 sept. 2018
Collecting Feedback
0
14
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
George Lewis
6 sept. 2018
Collecting Feedback
0
21
Schedules
Mark Niles
4 sept. 2018
Collecting Feedback
1
20
Download attachements in bulk
Zsolt Kiss
26 aug. 2018
Collecting Feedback
0
15
Permissions checker tool to test what permissions are effective for different agents across different departments
Keith Ritter
21 aug. 2018
Collecting Feedback
0
12
Possibility to have a drop down list with the opened tabs
Zsolt Kiss
15 aug. 2018
Collecting Feedback
0
12
Add the ability to un-dock the Agent IM window
Romanita Courson
14 aug. 2018
Collecting Feedback
0
22
Be able to apply a Macro when adding an Agent Note
Masaki Sugiyama
14 aug. 2018
Collecting Feedback
0
13
Display Knowledge Base articles articles in widget
Koen Glotzbach
10 aug. 2018
Collecting Feedback
0
15
Improve the display of drop-down custom fields in the mobile app
Steve, Lam Hang
6 aug. 2018
Collecting Feedback
0
17
Trigger auto chat if:
Asa
5 aug. 2018
Collecting Feedback
0
17
Allow agents to filter all the nested custom field options in the top-level select box
Tyler Gelzaines
3 aug. 2018
Collecting Feedback
0
20
Read-only custom fields
Gerard Krol
3 aug. 2018
Collecting Feedback
1
17
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Christoph Strauss
3 aug. 2018
Collecting Feedback
0
12
A setting that prohibits multiple display of tickets
Masaki Sugiyama
1 aug. 2018
Collecting Feedback
1
11
Add more filters to Agent Hours
Steve, Lam Hang
1 aug. 2018
Collecting Feedback
0
15
is confirmed = uservalidated
Thomas Menamparampan
31 iul. 2018
Collecting Feedback
0
24
Add more filtering options for tickets in the user portal e.g. date filters
Hasan Hüseyin Gençer
25 iul. 2018
Collecting Feedback
1
20
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Hasan Hüseyin Gençer
25 iul. 2018
Collecting Feedback
1
25
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Steve, Lam Hang
25 iul. 2018
Collecting Feedback
0
17
Add ability to be able to quickly import Organization data by csv
Romanita Courson
23 iul. 2018
Collecting Feedback
0
6
add 'organization changed' criteria to ticket triggers
Thomas Dakan
23 iul. 2018
Collecting Feedback
0
14
Add ability to create internal/hidden departments
Koen Glotzbach
20 iul. 2018
Collecting Feedback
1
26
Two Factor Authentication (DUO)
Tom Schoen
17 iul. 2018
Collecting Feedback
1
36
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Roberto Rodriguez
17 iul. 2018
Collecting Feedback
0
20
Follow Ups - Be able to set Urgency
VDC Support
16 iul. 2018
Collecting Feedback
0