Community - Deskpro Support

Gostos	Título/Autor	Estado	Comentários	Atividade
4	Improve Ticket Summary Tab Usability Elena 31/03/2025	Collecting Feedback	0	4M
0	Rotating 24-hour Agent Shifts Elena 31/03/2025	Collecting Feedback	0
1	Adobe Integration Kimberley D Byrd 20/02/2025	Report	0	4M
3	Intelligent ticket assignment Kyle Griffin 17/05/2024	Report	0
1	Be able to mark an email as important John Monkhouse 16/04/2024	Report	0	9M
0	Brand Information for Snippets John Monkhouse 16/04/2024	Report	0
1	Merge billing items when merging people or companies Lieven Embrechts 29/03/2024	Report	0
2	avoid excessive registered users in CRM Lieven Embrechts 29/03/2024	Report	0
2	To allow mention of agent teams in notes section Sangeetha Lakshminarayana 13/03/2024	Report	0
1	Display file name in history for 'file' field type Koen 11/03/2024	Report	0
0	Display file name in history for 'file' field type Koen 11/03/2024	Report	0
1	Copy a Approval John Monkhouse 05/03/2024	Report	0
0	Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing) Allen, Eric 05/03/2024	Report	0
0	Default department per usergroup Koen 22/02/2024	Report	0
2	Copy a Macro and Triggers John Monkhouse 16/02/2024	Collecting Feedback	1	1A
2	Help Center: publish calendar with events Koen 16/02/2024	Report	0
1	Datepicker Service \| Ascoo-ITS 16/02/2024	Report	0
1	Publish guide on search results Bas Rikkerink 15/02/2024	Report	0
1	Change order of search result tabs Bas Rikkerink 15/02/2024	Report	0	1A
1	Form condition for fields based on user group Koen 14/02/2024	Report	0
1	Add 'Review date' option for Guide Koen 14/02/2024	Report	0
0	Option to auto-expand table in report so it always shows all all values Koen 08/02/2024	Report	0
0	Sort field values in Reports according to a) order set for the field b) highest number Koen 08/02/2024	Report	0
0	Allow agent (not-admin) to manage values (options) of specific field Koen 08/02/2024	Report	1	1A
0	Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department. Robert Lochen 06/02/2024	Report	0
0	Trigger Suggestions John Monkhouse 06/02/2024	Report	0
2	Agent Messages Text Entry Samuel Wolfe 05/02/2024	Report	0
3	Displaying names on agent notes David Palmquist 29/01/2024	Report	0
1	View Department John Monkhouse 26/01/2024	Report	0
3	Customer Admin Roles John Monkhouse 25/01/2024	Report	0
1	Agent login logs - API support Izsak Szikra 16/01/2024	Report	0
1	Give agent permission to edit values of a specific field Koen 15/01/2024	Report	1	1A
1	Add 'send (agent) email' action to macro functionality Koen 13/01/2024	Report	0
1	Create multiple tickets from 1 user ticket submission Kim Gilmour 11/01/2024	Report	0
1	Mass update Team of ticket via Admin area Koen 09/01/2024	Report	0
0	Searching/filtering for chats that are not live Christian Cantinelli 08/01/2024	Report	0
0	Lists for chats that are not live Christian Cantinelli 08/01/2024	Report	0
7	UNDO....on sending message to customer Marion Abramo 05/01/2024	Report	0
0	Send a link to the ticket for the user to view via SMS Staffan Hugemark 15/12/2023	Collecting Feedback	0
0	Voice Broadcasting Request Gabbi 07/12/2023	Report	0
0	Approval for Helpdesk Articles Lucas Wood 05/12/2023	Report	0
0	Article/News/Community comment to email Marion Abramo 01/12/2023	Report	0
4	Option to delete a user without deleting their tickets Marion Abramo 22/11/2023	Report	0
1	Add label while creating ticket as agent Jan Gerlach 22/11/2023	Report	0
0	Separation line - font task bar Shea Manion 20/11/2023	Report	0
3	[UX suggestion] Change label 'Add' to 'Add label' Koen 10/11/2023	Report	0
1	Add interface to mange Problems, just like you can manage Snippets Koen 09/11/2023	Report	0
1	Hide messages Adin Rand 09/11/2023	Report	0
1	Duplicate Detection Ashley Clark 07/11/2023	Collecting Feedback	0	3M
0	populate organisation field when an agent creates a ticket Lieven Embrechts 27/10/2023	Report	0

Gostos

Título/Autor

Estado

Comentários

Atividade

4

Improve Ticket Summary Tab Usability

Elena

31/03/2025

Collecting Feedback

0