Duplicate Detection - Community / Feature Request - Deskpro Support

Duplicate Detection Collecting Feedback

Ashley Clark

It would be helpful if tickets could pop up that have similar context as a new ticket that comes into the queue.

For example, if an email comes into the Helpdesk that has 7414844378 in the subject line or body of the email it would be advantageous to show other tickets that contain 7414844378 to avoid multiple team members working on a similar issue.

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New Feature Request

Autor: Ashley Clark
Creation date: 07/11/2023
Last update: 04/12/2023
Publish date: 07/11/2023
Design Expiry Date: November 7, 2023 00:00:00

Duplicate Detection - Community / Feature Request - Deskpro Support

Duplicate Detection Collecting Feedback

Adicionar um comentário

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