Procurar Etiquetas - Deskpro Support
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I'm having trouble with some tickets ending up in random departments
Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...
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How do I limit agent access to tickets by department?
One function of departments is limiting agent access to tickets. For example, you can set up your h...
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How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
The best way to implement this is using departments (combined with agent permission groups) rather t...
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...
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Hide parent department from users
If a ticket is in a Child department then you can see both the Parent and the Child department when ...
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Multilevel Department
Can we set the multilevel department in Deskpro?For Example:Level 1: ApplicationLevel 2: Application...
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Read-Only permissions to Department
It would be great to have a "Read-Only" option to apply to Permission Groups on Departments to comp...
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Help with settings view only rights for specific department
Is it possible to have a view-only option for tickets in specific departments and not be able to mod...
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Built-in department field
Currently, the titles of the default fields have static names. It would be great to be able to adjus...
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Add ability to create internal/hidden departments
We would like to allow our users to be able to select only specific departments (Support and Complai...
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Branding - Default departments
If an Agent doesn't have access to the default department for the default brand, the department fiel...
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Replace 'Department title' with 'Department title for users' for email template variables
We're setting up an out-of-office reply for our holidays and are using an email template for that. A...
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Visual fine tuning of Department drow down
I thing it would be better looking to use dedicated unicode characters instead of ascii characters f...
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Department Avatars are inconsistent across the helpdesk
Parent Department Avatars are shown in the side panel, but not in the department dropdown in tickets...
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Toggle All does not work as expected in Department adding for agents
When adding new Department, Permissions section, Agent Permissions: "Toggle All" in Full Access col...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Add an 'unspecified' option for Department, and make Department required for closure.
It would be nice to have the option to have the Department field in a ticket default to being either...
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Default Brand/Departments by Agent
It would be helpful if there could be a default brand/default department setting for each agent in t...
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Multiple signatures per agent
We have agents that work in multiple departments. Each department has a different email and phone nu...
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Be able to create multiple agent groups for ticket assignments and restrict them
We would like to have the option of creating multiple Agents lists/groups for other Agents to choose...
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Department Custom Form Layout
Allow custom ticket fields to be used as criteria when selecting 'Only show this field based on cust...
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Let the agent know when the department was bcc'd and not the recipient
When a ticket is created by a user, it is pretty difficult to determine whether the department was t...
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Hide other Agents
Can we get a feature for Department based permissions where Agents can only see Agents in the same D...
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Making teams dependant of departments
Would it be possible to make teams dependant on departments? So when you move a ticket to a new depa...
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Simplify task of creating a ticket from agent interface
When creating a ticket from the agent interface, there are 2 fields that are a pain to fill in: depa...
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Department ticket bubble color
When looking at the agent interface, overlooking tickets, it would be nice when sorting by departmen...
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Department separation
In my Deskpro set up I have 5 different departments. Each department needs to be separated from the ...
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Create reports for specific Departments/Teams
Hi, the predefined reports look really nice. In our setup, we've a few departments which actually wo...