Can we get a feature for Department based permissions where Agents can only see Agents in the same Department E.g
Risk: Tom, Joe and Murray
HR: Frank, Rosy and Fred
So Risk can only see Risk Agents and Teams and HR can only see HR Agents and Teams
If a permission can be added that would be good as having 20 agents and 6 teams in one drop down is annoying
This would also apply for the internal agent IM, we would like the ability to give permissions so that agents can only message people in their team/decide who they can message.
Clients cannot see each others' tickets if Department permissions are set correctly, so it should also be possible to prevent Agents in a group from seeing Agents who are not in their Department(s).
if user A is in Dept. 1,
user B is in Dept. 2
user C is in Dept. 1 and Dept. 2
User A should only see User C
User B should only see User C
User C should see both Users A and B