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Bug Report Design Feedback
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Bug Report Design Feedback
Comentário
Comentário
Submit Feature Request
Bug Report Design Feedback
Title
Status change
Comentários?
Activity
Export Triggers Data to a CSV file
Planning Collecting Feedback
1
Icons to show extra information on agent replies to tickets
Planning Collecting Feedback
0
A more mobile friendly version of live chat
Planning Collecting Feedback
2
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Planning Planning
0
2 or more "New Ticket" Windows
Planning Collecting Feedback
0
Agent Interface Counts for tickets and tasks
… Collecting Feedback
3
Agent Interface counts presented
Planning Collecting Feedback
0
Reporting API improvements
Planning Collecting Feedback
0
Re-sizing columns in the list view
Planning Collecting Feedback
1
Filter name as list view tab title
Planning Collecting Feedback
0
Ability to set the column width in ticket views
Planning Collecting Feedback
0
Ability to set Parent and Child for an Organisation
Planning Collecting Feedback
0
Create new ticket using a macro
Planning Collecting Feedback
0
Ability to display a special note in a ticket
Planning Collecting Feedback
2
Regex matching groups in triggers
Planning Collecting Feedback
0
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Planning Collecting Feedback
0
Feature to handle different types of user replies
Planning Collecting Feedback
0
Make a person a manager of an organization using the API
Planning Collecting Feedback
0
API - create ticket with note
Planning Collecting Feedback
0
Customer Reports
Planning Under Review
0
Deskpro app notifications
Planning In Development
0
Add variable to use 'Current assigned agent'
Planning Collecting Feedback
0
Display all open tickets for organization
Planning Under Review
1
Ask for feedback every Nth ticket...
Planning Under Review
0
Calendar view, ticket scheduling
Planning Collecting Feedback
2
Ability to set a default e-mail name, of each account
Planning Under Review
0
Add an attachment reminder ala Gmail
Planning Under Review
1
Twig logic tags in snippets
Planning Collecting Feedback
0
Macro hot key
Planning Under Review
0
Option to Show Organisation Contact Details on Person Screen
Planning Under Review
1
Feedback button visibility
Planning Under Review
0
All fields on Ticket shown in Agent Interface without having to click on more
Planning In Development
0
Resend Message Option
Planning Under Review
0
Network Drive/UNC path links in KB articles
Planning Collecting Feedback
0
Set Ticket Due Date
Planning Under Review
1
Ability to send reminders about Tasks as they are Due, rather than Daily
Planning Collecting Feedback
1
Initial Response notification from user to agent
Planning Collecting Feedback
0
Add Not On Hold to Custom Filter Criteria
Planning Under Review
0
Ticket Number on Task Reminders
Planning Under Review
1
Option to Disable Agent IM
Under Review 2a Collecting Feedback
3
Let the agent know when the department was bcc'd and not the recipient
… Collecting Feedback
1
Viewing agent-only notes
Planning Under Review
2
Add time and\or charges under the properties tab.
… Collecting Feedback
0
Ability to CC (carbon copy) through JSON API
… Collecting Feedback
0
See and select tickets from within the Reporting menu
… Collecting Feedback
0
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Planning Under Review
1
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
Planning Collecting Feedback
1
Change author of articles
… Collecting Feedback
1
Load-balanced ticket distribution
Planning Collecting Feedback
1
Printing / saving PDF of a User Record
… Collecting Feedback
0