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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Comentário
Comentário
Submit Feature Request
Bug Report Design Feedback
Title
Status change
Comentários?
Activity
Option to Disable Agent IM
Under Review 2yrs Collecting Feedback
3
Let the agent know when the department was bcc'd and not the recipient
… Collecting Feedback
1
Viewing agent-only notes
Planning Under Review
2
Add time and\or charges under the properties tab.
… Collecting Feedback
0
Ability to CC (carbon copy) through JSON API
… Collecting Feedback
0
See and select tickets from within the Reporting menu
… Collecting Feedback
0
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Planning Under Review
1
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
Planning Collecting Feedback
1
Change author of articles
… Collecting Feedback
1
Load-balanced ticket distribution
Planning Collecting Feedback
1
Printing / saving PDF of a User Record
… Collecting Feedback
0
Attach file using the JIRA App
Planning Collecting Feedback
2
Custom fields on ticket message in agent interface
… Collecting Feedback
0
Ability to disable sending chat transcripts to users
… Collecting Feedback
0
More settings for ticket deflection
… Collecting Feedback
0
Split permissions out such it's possible to only inhibit edits to replies sent externally.
… Collecting Feedback
1
Windows 10 Mobile App
… Collecting Feedback
0
incorporate a "you can book me" feature.
Planning In Development
1
Custom Fields Dependent on Organization
… Collecting Feedback
0
Additional Avatar Sources
… Collecting Feedback
0
Regarding Article, comment validation
… Collecting Feedback
0
Granular Field Visibility Access in the CRM
… Collecting Feedback
0
Mass Action Add "Problem","Note", and "Merge"
Planning Collecting Feedback
6
Display Options for Layouts
Planning Collecting Feedback
2
@ Mentions in snippets
Planning In Development
1
Show fail date as a Display option
Planning Collecting Feedback
1
Working Hours for ticket triggers and escalations
Planning Collecting Feedback
3
Allow recently created articles on KB to be marked as *NEW*
… Collecting Feedback
0
Macros that prompt for input
… Collecting Feedback
0
Macros outside of tickets
… Collecting Feedback
0
Display CAPTCHA on first page of Feedback
… Collecting Feedback
0
Task creation usability enhancement
Planning In Development
1
Ability to edit published knowledgebase articles, but keep edits as draft
Planning Collecting Feedback
2
Organization users' time zone matching made easier
… Collecting Feedback
0
I want to be able to set a Users name and email automatically in the Chat Widget
Planning Collecting Feedback
1
Deactivate or limit API logging
… Collecting Feedback
0
Search via the Product root/familiy as well as version
… Collecting Feedback
0
Send email to Teams as well as individuals
… Collecting Feedback
0
Replying to tickets by email that can add follower
… Collecting Feedback
0
Ability to search inside of attachment like PDF and word and text files
… Collecting Feedback
0
Exchange public folder support
… Collecting Feedback
1
Adjustable column headers in agent interface
… Collecting Feedback
0
Hide disabled users from Agent searches
… Collecting Feedback
0
More control over SLA alerts
… Collecting Feedback
0
Adding a Service Catalog within Deskpro (ITIL)
… Collecting Feedback
0
Possibility to translate Signature
… Collecting Feedback
0
Make time registration as duty field mandatory for agent
… Collecting Feedback
0
Add download hotlinks via API
… Collecting Feedback
0
Toggle showing user email address
… Collecting Feedback
0
Filter for "Last Agent Note"
Planning Collecting Feedback
2