List View Status Change Likes Title / Author Status Comments Activity 31 Please add search articles by author AD Abhijit Dhumal Sep 17, 2015 Collecting Feedback 0 36 Testing for Office Hours in Templates KS Kris van der Starren Sep 7, 2015 Collecting Feedback 0 38 Ability to filter tickets by JIRA status J Joel Aug 5, 2015 Collecting Feedback 0 26 Delegate the maintenance of Knowledgebase articles to non-Agents BA Ben A. Aug 3, 2015 Collecting Feedback 0 67 Group Custom Reports DJ David Jones Jul 17, 2015 Collecting Feedback 2 KR 8Y LJ 10Y 45 Add Today as relative date AD Aren Dowden Jul 15, 2015 In Development 2 8Y MW 8Y 31 Tickets filter in mobile version tommy jackson Jul 10, 2015 Collecting Feedback 0 35 Add an attachement using the JIRA app in Deskpro A Andreas Jul 6, 2015 Collecting Feedback 1 MW 8Y 157 Disregard tickets ONHOLD from SLA-plan A Andreas Jul 6, 2015 In Development 3 10Y SK 7Y W 11Y 30 Agent Unable to Set Language on New Ticket C Chris Jun 30, 2015 Collecting Feedback 0 36 List of user Downloads through the REST API JD Joe Davis Jun 29, 2015 Collecting Feedback 0 38 Enable Trigger on Billing & Logs add/update gf guyot frederic Jun 18, 2015 Collecting Feedback 0 35 Condensed view of Ticket & messages in Agent Interface CJ Corey Johnson Jun 16, 2015 Collecting Feedback 0 26 Reorder custom choices - Nesting Lance Marrano Jun 9, 2015 Collecting Feedback 0 43 Ticket locked information to be smaller C Chris Jun 9, 2015 Collecting Feedback 1 MW 8Y 43 Round Robin Queue outside Working Hours C Chris Jun 9, 2015 Collecting Feedback 1 SC 4Y 44 Ability to have different working hours for different days of the week C Chris Jun 9, 2015 Collecting Feedback 2 DP 4Y SC 4Y 81 Away from Desk to disable Round Robin for Agent C Chris Jun 9, 2015 Collecting Feedback 4 MS 10Y CC 8Y RC 6Y TT 6Y 27 API should return ID of "predefined choices" custom field Timo Heil Jun 5, 2015 Collecting Feedback 0 46 Allow the use of variables in signatures. K Kenneth Jun 3, 2015 Collecting Feedback 2 10Y K 10Y 44 Copy form layout from another department K Kenneth Jun 3, 2015 Collecting Feedback 0 62 Working hours taken into account in escalations OR SLAs to be completed by actions SF Simon Frost Jun 1, 2015 Under Review 4 JS 8Y EL 7Y SK 7Y IB 6Y 33 Would like more settings on ticket archiving SF Simon Frost Jun 1, 2015 Collecting Feedback 0 45 On hold in reporting DB Danny Batenburg May 29, 2015 Collecting Feedback 0 38 Chat fields required to help with chat reporting R Riccardo May 21, 2015 Collecting Feedback 0 34 Tasks Included in Quick Search Results CH CAC Helpdesk May 19, 2015 Collecting Feedback 0 69 Include Full Date Instead of "x days ago" on tickets CH CAC Helpdesk May 19, 2015 Collecting Feedback 2 T 9Y SH 7Y 27 Add agents to teams while AD synchronization ON Olga Nikolaeva May 18, 2015 Collecting Feedback 0 38 Provide API Mechanism to authenticate users against Deskpro DB RS Richard Smith Apr 8, 2015 Collecting Feedback 0 78 Ability to customize satisfaction survey questions CM Christian Mattart Apr 2, 2015 Collecting Feedback 2 C 10Y 10Y 59 Department separation CB Clint Broadhead Mar 25, 2015 Collecting Feedback 0 54 Adding a drop down for user CC selection when creating a ticket KC Kevin Carter Mar 16, 2015 Collecting Feedback 1 LB 10Y 44 Allow agent filtering on Ticket Satisfaction reports JV Jason Voice Mar 10, 2015 Collecting Feedback 1 8Y 32 Add agent permission to view \ hide Notes field. JV Jason Voice Mar 10, 2015 Collecting Feedback 0 38 Addition of a Time Stamp Variable for Snippets e eric Mar 9, 2015 Collecting Feedback 0 49 Customization of who the Customer Satisfaction Survey is sent to BM Bonnie MacArthur Mar 9, 2015 Collecting Feedback 0 32 Allowing for text to be added above Reply Line AB Aaron Bianucci Mar 4, 2015 Collecting Feedback 0 35 Tasks visible to clients (by agent choice) based on ticket Adam Smeets Feb 28, 2015 Collecting Feedback 1 MS 10Y 141 System wide holiday & working hours definition R Ralph Feb 23, 2015 Collecting Feedback 3 CC 8Y CB 11Y BB 11Y 56 Mailchimp Integration CM Codrin Mitin Jan 25, 2015 Under Review 0 60 Allow for “Internal Only Tickets” Anonymous Jan 15, 2015 Collecting Feedback 3 LD 10Y FZ 10Y SW 9Y 81 Create an OR function for custom filters Anonymous Jan 15, 2015 Collecting Feedback 4 SP 10Y 11Y TD 8Y C 5Y 35 Allow us to send a CC to additional emails on the account Anonymous Jan 15, 2015 Collecting Feedback 1 LB 10Y 27 Give Users Service (Support) Credits to use as part of their support contract IC Ian Clayton Jan 12, 2015 Collecting Feedback 1 RC 9Y 43 Option to alphabetize category list items CB Clint Broadhead Dec 26, 2014 Collecting Feedback 0 32 More conversation in linked tickets created Geraldine Menard Dec 18, 2014 Collecting Feedback 0 39 Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests SF Simon Frost Dec 17, 2014 Collecting Feedback 0 45 Department ticket bubble color K Kenneth Nov 13, 2014 Collecting Feedback 0 33 Quick Actions for Compact ticket list view tommy jackson Nov 6, 2014 Planning 3 11Y 11Y 11Y 37 Better management of the categories Geraldine Menard Nov 5, 2014 Collecting Feedback 2 K 6Y K 6Y Previous page1Page 1…19Page 1920Page 2021Page 2122Page 2223Current Page24Page 2425Page 25Next page
