List View Status Change Likes Title / Author Status Comments Activity 31 Make custom user and organisation fields available in list views for persons/organisations MW Michael W. Jun 30, 2017 Collecting Feedback 0 26 Option to have customers' timezone inherit from their organizations' time zone TD Thomas Dakan Jun 28, 2017 Collecting Feedback 1 EL 7Y 19 More positions (and other options) for the chat widget c cjs@software-agentur.com Jun 22, 2017 Collecting Feedback 0 28 Show number of replies by Agent or by User in the ticket overview MW Michael W. Jun 21, 2017 Collecting Feedback 0 23 Possibility to add files to a reply or a note when they are edited (like when i create them) c cjs@software-agentur.com Jun 21, 2017 Collecting Feedback 0 28 Real integration via plugin in CMS c cjs@software-agentur.com Jun 21, 2017 Collecting Feedback 0 22 Internal notes/comments (only for agents) in an article. c cjs@software-agentur.com Jun 21, 2017 Collecting Feedback 0 34 Show if message was edited MW Michael W. Jun 20, 2017 Collecting Feedback 0 36 Separate SLAs in Ticket overview MW Michael W. Jun 20, 2017 Collecting Feedback 1 DS 4Y 33 Renaming and dating Problems after creation MW Michael W. Jun 18, 2017 Collecting Feedback 0 20 JIRA addon to display DeskPro-Tickets in JIRA issue MW Michael W. Jun 17, 2017 Collecting Feedback 0 25 Options to disable more Features for better usability MW Michael W. Jun 17, 2017 Collecting Feedback 0 28 Hiding the Ticket language field MW Michael W. Jun 17, 2017 Collecting Feedback 0 20 Visual fine tuning of Department drow down MW Michael W. Jun 17, 2017 Collecting Feedback 0 30 Show organisation avatar in ticket MW Michael W. Jun 17, 2017 Collecting Feedback 1 CD 8Y 47 API for Satisfaction MW Michael W. Jun 17, 2017 Collecting Feedback 1 s 10Y 28 Change Date Time input format for date fields TD Thomas Dakan Jun 14, 2017 Collecting Feedback 0 39 Download ticket as PDF without agent notes JS Jeroen van der Steen Jun 12, 2017 Collecting Feedback 2 JS 8Y DH 8Y 20 Improvements for the chat feature. c cjs@software-agentur.com Jun 7, 2017 Collecting Feedback 0 25 Allow additional criteria on the default email account triggers CB Chris Booth Jun 2, 2017 Collecting Feedback 0 173 Dark/Night mode theming? KF Kevin Fox May 31, 2017 Collecting Feedback 15 1Y AI 1Y TP 9M JS 1M 29 Start Ticket in Agent Interface via URL RM Ryan Melville May 22, 2017 Collecting Feedback 1 CD 8Y 31 Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited) Paul Davies May 22, 2017 Collecting Feedback 0 24 Small Field Names in v5 KO Kyle Oliveira May 18, 2017 Collecting Feedback 0 32 Ability for categories in Knowledgebase to be translated when user changes language Paul Davies May 12, 2017 Collecting Feedback 0 19 Adding more columns to the 'linked tickets' tab RC Robert Chiu May 11, 2017 Collecting Feedback 1 8Y 30 Better naming of embedded images Timo Heil May 9, 2017 Collecting Feedback 1 CD 8Y 24 Ability to disable Your Account feature from the portal SH Steve Hersker May 9, 2017 Collecting Feedback 0 24 Integrate agent chat with Slack RC Ruth Cheesley May 5, 2017 Collecting Feedback 1 YA 7Y 60 Add ability to automatically login the user with an link and token Lauren Cumming Apr 19, 2017 Collecting Feedback 0 54 Ability to create unique date drop downs in reports Lauren Cumming Apr 19, 2017 Collecting Feedback 2 KW 6Y JL 5Y 81 Ability to set an alert when an email has failed to be sent Lauren Cumming Apr 19, 2017 Collecting Feedback 3 VR 7Y SH 7Y SB 6Y 53 Knowledgebase and Downloads Navigation Improvements Lauren Cumming Apr 19, 2017 Under Review 0 47 Ability to report on missed chats Lauren Cumming Apr 19, 2017 In Development 0 32 Improve the delay between New News Posts and New News email notifications Lauren Cumming Apr 19, 2017 Under Review 1 MP 9Y 40 Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed Lauren Cumming Apr 19, 2017 Under Review 1 RC 9Y 46 Audit Log- Changes to Agent Permissions Lauren Cumming Apr 19, 2017 Collecting Feedback 0 30 Change Password field visible when Deskpro has no control over the remote password JM Jon Morby Apr 18, 2017 Collecting Feedback 0 41 Content v2 API POST for Articles/Downloads J Jack Apr 14, 2017 Collecting Feedback 1 CD 8Y 36 Add generic S3 support for 3rd party S3 clusters JM Jon Morby Mar 30, 2017 Collecting Feedback 0 27 Mass Action Forwarding to a person that isnt an agent on the system H Hershey Mar 28, 2017 Collecting Feedback 0 40 Add agent-forwarded messages to ticket through tag TS Tom Schoen Mar 28, 2017 Collecting Feedback 0 48 Sync AD user info KK Kaleb Kaufman Mar 27, 2017 Collecting Feedback 2 SH 9Y DM 5Y 49 Additional Agent Trigger Criteria Lauren Cumming Mar 24, 2017 Under Review 1 J 7Y 51 Ability to restrict certain agents from viewing notes DT Dave Topan Mar 22, 2017 Collecting Feedback 0 50 Ability to Analyze and Manage News Subscribers KR Keith Ritter Mar 20, 2017 Collecting Feedback 1 7Y 45 Azure Logic App connector Nik Smit Mar 20, 2017 Collecting Feedback 0 60 Add ability to select certain times of the day for chat to be available. Ck Christian knouse Mar 15, 2017 Collecting Feedback 1 j 7Y 26 Add a list of related articles in /kb/{article_id} to the response output MT Michael Thomas Mar 14, 2017 Collecting Feedback 0 51 Allow blocking of domains at chat level JM Jon Morby Mar 14, 2017 Under Review 0 Previous page1Page 1…16Page 1617Page 1718Page 1819Current Page20Page 2021Page 2122Page 22…25Page 25Next page
