List View Status Change Likes Title / Author Status Comments Activity 33 Let the agent know when the department was bcc'd and not the recipient CM Christian Mattart Jun 22, 2016 Collecting Feedback 1 MM 9Y 43 Viewing agent-only notes MJ Martin Brule Jr. Jun 15, 2016 Under Review 2 MS 5Y SH 5Y 33 Add time and\or charges under the properties tab. J Justin Mar 24, 2016 Collecting Feedback 0 43 Ability to CC (carbon copy) through JSON API M Mohamed Mar 17, 2016 Collecting Feedback 0 33 See and select tickets from within the Reporting menu C Chad Mar 10, 2016 Collecting Feedback 0 53 Adding in "The user has been waiting for..." to Type list for Ticket SLAs BW Brian Whitmore Feb 23, 2016 Under Review 1 8Y 47 Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane CH CAC Helpdesk Feb 11, 2016 Collecting Feedback 1 7Y 36 Change author of articles S Stephanie Feb 11, 2016 Collecting Feedback 1 A 6Y 55 Load-balanced ticket distribution SM Steve Miller Feb 5, 2016 Collecting Feedback 1 SH 7Y 33 Printing / saving PDF of a User Record JB Jeremy Budd Feb 5, 2016 Collecting Feedback 0 44 Attach file using the JIRA App A Andreas Feb 2, 2016 Collecting Feedback 2 MW 8Y DS 7Y 45 Custom fields on ticket message in agent interface TJ Terje Jørgensen Jan 29, 2016 Collecting Feedback 0 42 Ability to disable sending chat transcripts to users C Chad Jan 27, 2016 Collecting Feedback 0 46 More settings for ticket deflection Karina Kondrasheva Jan 26, 2016 Collecting Feedback 0 44 Split permissions out such it's possible to only inhibit edits to replies sent externally. Nik Smit Jan 21, 2016 Collecting Feedback 1 MB 9Y 45 Windows 10 Mobile App I Ibrahim Jan 16, 2016 Collecting Feedback 0 47 incorporate a "you can book me" feature. SH Scott Hardy Jan 15, 2016 In Development 1 8Y 40 Custom Fields Dependent on Organization NK Nik Kov Jan 12, 2016 Collecting Feedback 0 40 Additional Avatar Sources WP Will Polley Jan 11, 2016 Collecting Feedback 0 46 Regarding Article, comment validation K Kenneth Jan 5, 2016 Collecting Feedback 0 49 Granular Field Visibility Access in the CRM MS Mike Sheldon Dec 30, 2015 Collecting Feedback 0 325 Mass Action Add "Problem","Note", and "Merge" NK Nik Kov Dec 28, 2015 Collecting Feedback 6 8Y D 8Y BB 6Y C 5Y 27 Display Options for Layouts KO Kyle Oliveira Dec 21, 2015 Collecting Feedback 2 SW 6Y AF 9Y 36 @ Mentions in snippets MB Matthew Baines Dec 16, 2015 In Development 1 8Y 37 Show fail date as a Display option M Malou Dec 9, 2015 Collecting Feedback 1 SK 7Y 57 Working Hours for ticket triggers and escalations J Justin Dec 7, 2015 Collecting Feedback 3 SW 7Y C 5Y AJ 4Y 47 Allow recently created articles on KB to be marked as *NEW* Chris bridges Nov 26, 2015 Collecting Feedback 0 29 Macros that prompt for input SM Steve Miller Nov 18, 2015 Collecting Feedback 0 34 Macros outside of tickets SM Steve Miller Nov 18, 2015 Collecting Feedback 0 35 Display CAPTCHA on first page of Feedback SM Steve Miller Nov 16, 2015 Collecting Feedback 0 38 Task creation usability enhancement SM Steve Miller Nov 16, 2015 In Development 1 8Y 55 Ability to edit published knowledgebase articles, but keep edits as draft PJ Peter Jackson Nov 16, 2015 Collecting Feedback 2 RU 10Y c 8Y 37 Organization users' time zone matching made easier PK Petros K. Nov 16, 2015 Collecting Feedback 0 39 I want to be able to set a Users name and email automatically in the Chat Widget JT Josué Teixeira Nov 12, 2015 Collecting Feedback 1 PE 8Y 28 Deactivate or limit API logging Timo Heil Nov 12, 2015 Collecting Feedback 0 25 Search via the Product root/familiy as well as version MB Matthew Baines Nov 11, 2015 Collecting Feedback 0 34 Send email to Teams as well as individuals JG Jason Gillan Nov 11, 2015 Collecting Feedback 0 30 Replying to tickets by email that can add follower MS Mahmoud Sheikhian Nov 11, 2015 Collecting Feedback 0 35 Ability to search inside of attachment like PDF and word and text files MS Mahmoud Sheikhian Nov 11, 2015 Collecting Feedback 0 30 Exchange public folder support TJ Terje J Nov 11, 2015 Collecting Feedback 1 MR 3Y 33 Adjustable column headers in agent interface MJ Martin Brule Jr. Nov 6, 2015 Collecting Feedback 0 30 Hide disabled users from Agent searches SF Simon Frost Nov 6, 2015 Collecting Feedback 0 34 More control over SLA alerts J James Nov 4, 2015 Collecting Feedback 0 45 Adding a Service Catalog within Deskpro (ITIL) Adam Smeets Oct 30, 2015 Collecting Feedback 0 45 Possibility to translate Signature MM Marcel Menten Oct 14, 2015 Collecting Feedback 0 28 Make time registration as duty field mandatory for agent AB Angelika Buchegger Oct 12, 2015 Collecting Feedback 0 37 Add download hotlinks via API JS Jason Speck Oct 1, 2015 Collecting Feedback 0 23 Toggle showing user email address JB Jeremy Budd Sep 29, 2015 Collecting Feedback 0 45 Filter for "Last Agent Note" AB Angelika Buchegger Sep 29, 2015 Collecting Feedback 2 7Y RJ 4Y 35 Sort list pane view by clicking on head of column FZ Frédéric Zouaï Sep 17, 2015 Collecting Feedback 1 8Y Previous page1Page 1…19Page 1920Page 2021Page 2122Current Page23Page 2324Page 2425Page 25Next page
