articles

Articles and information in the knowledgebase

article_attachments

Attachments to knowledgebase articles

article_comments

Comments for each knowledgebase article

chat_conversations

Records for each chat

chat_messages

Individual messages in each chat

downloads

Information about each filethat has been specified as a download

download_comments

Individual comments for each download

feedback

Customer suggestion records

feedback_attachments

Attachments to feedback and suggestions

feedback_comments

Comments for feedback and suggestions

labels_articles

Labels for knowledgebase articles

labels_chat_conversations

Labels for chats

labels_downloads

Labels for downloads

labels_feedback

Labels for feedback and suggestions

labels_news

Labels for news entries

labels_organizations

Labels for organizations

labels_people

Labels for registered people

labels_tasks

Labels for tasks

labels_tickets

Labels for tickets

news

News entries

news_comments

Comments on news entries

organizations

Organizations

people

Registered people (users and agents)

people_emails

Email addresses in useby registered people

tasks

Tasks

task_comments

Comments on tasks

tickets

Tickets

tickets_logs

Ticket change log entries

tickets_messages

Individual messages in tickets

ticket_attachments

Attachments to tickets

ticket_charges

Ticket billing charges

ticket_feedback

Ticket satisfaction survey data -NB not Feedback

ticket_slas

SLA status records for tickets