Opinie - Deskpro Support

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Feature Request

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Polubienia

Tytuł

Stan

Komentarze

Działanie

0

Ticket Templates

Finished

1

0

Integration to project management system Clickup

Finished

1

0

Agent option to enable reply formatting by default

Finished

1

0

Ticket email structure consistent with other apps.

Finished

0

0

Ability to change star to none

Finished

1

2

Ability to minimise collapse the reply box

Finished

1

0

View what tickets agents have open.

Finished

0

0

Adding text beneath the Signature box

Finished

1

0

When opening a ticket, make the view jump to the top of the last message

Finished

1

3

Add notes to locked tickets

Finished

1

26

Sort by subject

Finished

3

1

Sticky Message/note toolbar

Finished

1

4

Transfer calls to external numbers

Finished

1

0

Group by status.

Finished

1

3

Converting Chats to Tickets automatically

Finished

1

3

Lock icon in condensed ticket list view

Finished

1

4

See an overview of ticket content without opening.

Finished

1

4

Choose line graph colors

Finished

2

2

Landing page for Guides

Finished

0

2

Allow agents to override the original topic name when adding a content link in Guides

Finished

1

5

Make it easier to find portal templates that have been edited in the new template editor

Finished

1

1

Translation Option for KB categories

Finished

1

10

List of tickets on organization page

Finished

0

35

Agent Avatar

Finished

2

20

Split multiple messages into one new ticket

Finished

2

18

Problems and incidents as a criteria in Filters

Finished

1

66

Only allow user to start chatting once agent has joined

Finished

2

34

Ability to pause an SLA

Finished

3

7

Logging tickets without an email address

Finished

0

8

Automatically save custom field entries in the agent interface

Finished

1

27

Mass unfollow tickets

Finished

1

10

Handle re-sizing Guide content better for different screen sizes

Finished

1

22

Display 'TO' recipients in the ticket messages.

Finished

2

32

Download All Attachments

Finished

4

17

Missing None Option in Team Selection

Finished

1

17

Workaround for Apache config

Finished

0

19

On hold until date

Finished

1

48

Translate download categories

Finished

5

4

Default forward as a new ticket

Finished

2

19

Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click

Finished

1

20

Download Expiration Time

Finished

1

68

Snippet Admin

Finished

1

31

Xero Integration

Finished

2

24

Automatically add new custom phrases to the Custom Phrases section for all installed languages

Finished

1

35

Ability to choose sub-statuses when sending a reply

Finished

5

52

Add sub-statuses as a filter grouping option

Finished

3

3

Reporting Assist

Finished

1

21

Customer Portal

Finished

1

19

Make missing required fields more obvious

Finished

2

48

Two Factor Authentication for Deskpro

Finished

1