News / Product - Deskpro Support

nov. 27 2017

Chat Round Robins

Colin Dunn

Product

nov. 14 2017

Introducing Follow Ups

Benedict Sycamore

Product

okt. 23 2017

Introducing Deskpro Guides

Benedict Sycamore

Product

sep. 11 2017

‘On hold’ Escalation Event Added

Benedict Sycamore

Product

jul. 5 2017

Full Ticket Forwarding

Colin Dunn

Product

jul. 5 2017

New Snippets Interface

Colin Dunn

Product

jul. 5 2017

Permissions for Tasks and Macros

Colin Dunn

Product

mai 30 2017

New Chat Widget colors available

Zara Marchesi

Product

mai 30 2017

Trello Helpdesk Integration with Deskpro

Zara Marchesi

Product

mar. 13 2017

Ability to filter the reports dashboard by team (5.5)

Lauren Cumming

Product

mar. 13 2017

Extract Zip (gzip/tar) files and download specific files only (5.5)

Lauren Cumming

Product

mar. 13 2017

Added Hijri calendar (Arabic) for custom date fields (5.5)

Lauren Cumming

Product

mar. 13 2017

Option to disable CSP headers (5.5)

Lauren Cumming

Product

mar. 13 2017

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Lauren Cumming

Product

mar. 13 2017

Reject mail based on DKIM/SPF headers (5.4)

Lauren Cumming

Product

mar. 13 2017

Zapier Helpdesk Integration with Deskpro

Lauren Cumming

Product

mar. 13 2017

Setting to disable email preview text (5.2)

Lauren Cumming

Product

mar. 13 2017

Extension of Authentication Options (5.2)

Lauren Cumming

Product

mar. 13 2017

Extension of Audit Logs (5.2)

Lauren Cumming

Product

mar. 13 2017

Reporting Hierarchy (5.1)

Lauren Cumming

Product

jan. 17 2017

New Feature: Click-to-edit fields on tickets

Lauren Cumming

Product

jan. 17 2017

New Feature: Custom Fields as Rules in Layouts

Lauren Cumming

Product

News / Product - Deskpro Support

Product

Chat Round Robins

Introducing Follow Ups

Introducing Deskpro Guides

‘On hold’ Escalation Event Added

Full Ticket Forwarding

New Snippets Interface

Permissions for Tasks and Macros

New Chat Widget colors available

Trello Helpdesk Integration with Deskpro

Ability to filter the reports dashboard by team (5.5)

Extract Zip (gzip/tar) files and download specific files only (5.5)

Added Hijri calendar (Arabic) for custom date fields (5.5)

Option to disable CSP headers (5.5)

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Reject mail based on DKIM/SPF headers (5.4)

Zapier Helpdesk Integration with Deskpro

Setting to disable email preview text (5.2)

Extension of Authentication Options (5.2)

Extension of Audit Logs (5.2)

Reporting Hierarchy (5.1)

New Feature: Click-to-edit fields on tickets

New Feature: Custom Fields as Rules in Layouts

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