Hopp over til hovedinnhold

‘On hold’ Escalation Event Added - News / Product - Deskpro Support

Sep 11 2017

‘On hold’ Escalation Event Added

Forfatterliste

This new product feature gives agents the ability to set escalations events based on how long a ticket has been in an ‘on hold’ state. 




Agents can define the required period of time elapsed for the escalation to trigger a specified action.




Whether you require prompting to follow up with a user after an elapsed period of time, or simply want to increase the urgency of a ticket that’s been on hold too long, this new feature allows you to use all standard escalation actions.

 

We’d also like to thank everyone who submitted feedback regarding this feature; we hope you find it useful.

Til hjelp Ikke til hjelp

48 av 85 personer syntes denne siden var til hjelp

Ny kommentar

Logg på for å registrere eller sende inn en kommentar.

Trenger du en påminnelse om passord? '