Hopp over til hovedinnhold

Deskpro Build #5.8.1 Released - News / Release Announcements - Deskpro Support

aug. 1 2017

Deskpro Build #5.8.1 Released

Forfatterliste

Release version #5.8.1

 

We are delighted to announce the release of a new version of DeskPRO which has a number of Bug Fixes and Improvements.

 

Bug fixes:
- [Agent] Dynamic forms developed some problems reacting in real time in agent interface
- [Admin] JIRA integration triggers improved
- [Admin] Trying to edit certain custom fields in the admin area would freeze
- [Agent] Browser tab not updating properly during chat sessions
- [Agent] Certain ticket filter views retuning a 404
- [Agent] A blank empty tab in the ticket view pane has been removed
- [General] An "agentteam" variable in custom email templates caused an error while rendering in certain circumstances
- [General] Fixes to how emails with certain formats are handled so they are not blank
 
Improvements:
- [Agent] Better control over visibility and ownership of Macros and Tasks
 
v2 Snippets Improvements:
- General UI and appearance improvements
- More ownership and visibility flexibility for snippets
- Ability to now add attachments to chat snippets
- Introduction of sub-labels to better sort snippets
- Introducing Agent permissions which can be set on what kind of snippets an agent is able to create/modify. Response to customer feedback: https://support.deskpro.com/en/feedback/view/agent-permissions-for-snippets
 

If you are using DeskPRO Cloud, we will roll out this update to your Helpdesk soon

If you are using DeskPRO On-Premise, you can update your Helpdesk to the latest version from your Admin Interface

Til hjelp Ikke til hjelp

41 av 68 personer syntes denne siden var til hjelp

Ny kommentar

Logg på for å registrere eller sende inn en kommentar.

Trenger du en påminnelse om passord? '