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Deskpro 2019.7 Release - Release Announcements - Deskpro Support

sep. 2 2019

Deskpro 2019.7 Release

Authors list

We are pleased to announce the release of Deskpro version 2019.7. This includes new feature additions, as well as performance improvements to your helpdesk. 

Features:

Improvements: 

Bug Fixes:

  • DP-3267    Expose the "Sort" drop-down option on the feedback portal page to phrases so it can be translated.
  • DP-3310    Ticket SLAs which are being marked as 'Complete' get reverted/recalculated if a new note/reply is added to the ticket
  • DP-3540    Organisational usergroup permissions incorrectly overriding custom per-user usergroup settings.
  • DP-3271    (Reports) Currency custom field type did not display the value correctly in a custom stat
  • DP-3235    (Reports) Ignore 'ticket.id' autolink in subqueries in DPQL v2
  • DP-3522    Unable to add a new agent to a chat queue if existing agent was deleted
  • DP-3473    Converted custom email templates don't disappear from the list to be converted  after changes
  • DP-3232    Remove limit of 10 usergroups when assigning permissions to chat
  • DP-3157    Omni-search did not include chat ID's if Elasticsearch was disabled
  • DP-3101    Added missing Alias props for Article and Chat custom fields
  • DP-3494    (LDAP) Fixed email domain association for users synced through LDAP. Corrected "Creation By" detail.
  • DP-3528    Improve confirmation message when adding/deleting custom field options.
  • CH-886    Error appeared when using "Forward as a new linked ticket" feature
  • CH-765    Error appeared when agent attempted to delete a comment on a guide topic
  • CH-997    Google fonts now bundled into the Deskpro to prevent need for external calling of assets
  • CH-1016    File permissions corrected for those moving onto S3 file storage.
  • CH-824    Tickets were incorrectly showing as locked to an agent in certain reply situations
  • CH-775    Times in custom references now correlate to the correct helpdesk timezone
  • CH-789    Linked ticket was assigned to default brand rather than brand of parent
  • CH-671    Pasted images in user portal replies appear in the wrong place
  • CH-804    Translating agent replies using the MS Translator app created unwanted HTML
  • CH-833    "Go" agent permalink/URL needs to follow merged tickets
  • CH-971    Article language drop-down selector doesn't save the selection
  • CH-748    Unable to unset a predefined field when hierarchy/child options are used
  • CH-651    Ticket loading fails and appearance bugs out when opening multiple tickets quickly
  • CH-666    Autofill incorrectly being triggered in certain areas of the agent interface
  • CH-673    First reply SLA should not be completed when the ticket status is changed and no agent reply exists
  • CH-662    V2 API department permissions improved
  • CH-665    Snippet shortcut menu inserts even when one is not selected
  • CH-668    A user can initiate a chat when an agent who is not in any chat queue is set online for chat
  • CH-656    Clicking on the category folder tab in the Publish area doesn't load the target on the first click
  • CH-1285  Incoming email attachments file names appearing corrupted
  • CH-1022  Improved smoother user experience while using custom stats in the reporting area
  • CH-1164  Attachments were removed when creating a ticket via "forward as a linked ticket"
  • CH-904  Stats with pre-defined custom fields causing issues when embedded as widget in a custom report.
  • CH-659  GUI Bug: Omni-search box dropdown appears undesirably when loading agent interface in Chrome.
  • CH-752  Navigating to agent preferences showed a blank page instead of defaulting to "Profile"
  • CH-1352  Improved "Can edit/delete without logging original" agent permissions behaviour
  • CH-1082  Inbound email 'cutter' improved so all intended contents of a message enter the ticket
  • CH-1639 Properly log auto responder events into the changelog of CRM profiles.
  • CH-1025  Incorrect statuses showing for linked tickets
  • CH-1579  Date custom field value can be incorrect in a stat when using date formatting in the query
  • CH-1000  Error when saving "Monday" in a date field when "Mon-Fri" are specified criteria
  • CH-733  Resolve issues with the Snippets editor window in the Safari web browser
  • CH-1653  The "HTML Button" was duplicated in the Snippets text editor
  • CH-1343  Removed unwanted HTML when viewing a "Forwarded Email" log within a ticket
  • CH-1650  Conversational style of chat displaying incorrect "No matches found" messages
  • CH-1598  Improvements to admin area when Turkish language set
  • CH-2134 Agent interface GUI improved when creating ticket with a new user
  • CH-763  Double loading glitch of sidebar after using "Impersonation mode"
  • CH-1393  Live chat window toolbar cuts off on narrow browsers
  • CH-1180  Password reset emails not containing proper link if license had expired
  • CH-1092  General improvements to the portal contact form appearance across different browsers
  • CH-1867  Portal search behaviour improved when special characters are included
  • CH-1851  Unable to select CRM type labels in automation criteria
  • CH-2385  Can't edit a report stat if there is a compile error
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