Ticket Structure
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How do I set up a new user registration form?
Publisert: 8. sep. 2023
08. sep. 2023 -
How do I set a default department for tickets submitted via the Help Center?
Publisert: 17. aug. 2023
017. aug. 2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Publisert: 17. aug. 2023
017. aug. 2023 -
How do I add Custom User Fields to Ticket Forms?
Publisert: 1. sep. 2023
08. sep. 2023 -
What is Ticket Archiving and why should I use it?
Publisert: 16. jun. 2023
07. sep. 2023 -
Why can't I add custom ticket statuses?
Publisert: 16. jun. 2023
07. sep. 2023 -
How do I follow up automatically when a user stops replying?
Publisert: 1. sep. 2023
07. sep. 2023 -
How can I make a department visible to agents only?
Publisert: 7. sep. 2023
07. sep. 2023 -
How do I make a reusable checklist of things to do within a ticket?
Publisert: 3. okt. 2023
03. okt. 2023 -
Creating an Impact, Urgency and Priority matrix
Publisert: 1. aug. 2023
09. jan. 2024