Deskpro only asks an agent for a 2FA code if they already have a 2FA method set up, or if 2FA is enforced for them. A new agent has no method set up yet, so without enforcement they sign straight in.

Before you start

• You need admin access to Deskpro.

Turn on 2FA for one agent

1. Go to Admin > Agents > Agent Profiles and open the agent's profile.

2. Select the 2FA tab.

3. Do one of the following:

   • Switch on Enforce 2FA. The agent is asked to set up 2FA at their next login.

   • Click Add Two Factor Authentication > Email Authentication to set it up for them.

Require 2FA for every agent

1. Go to Admin > Agents > Auth & SSO.

2. Turn on Require agents to set up 2FA.

This applies to all agents, including agents you add later.

💡 Note: If a grace period date is set, agents can skip setup until that date passes.