How can I change the display and format of date and time? - Kunnskapsbase / Using Deskpro / Admin / Help Center - Deskpro Support

How can I change the display and format of date and time?

Sist oppdatert: 6. sep. 2023 av Lara Proud

You can customize the format that Deskpro uses to display dates and times in the Dates and Times section of Admin > Help Center > Settings.

The formatting will apply to the Agent interface and Help Center.

Enter the option under the format character column from the table below, that corresponds to the date layout you want to display.

Example

The date format M j Y means that when the interface needs to display a date, it will display something like "Jan 1 2017". If you wanted it to display, "1st January 15", you would edit the Date format field to read "jS F y".

Day

Format character	Description	Example output
d	Day of the month, 2 digits with leading zeros	01 to 31
D	A textual representation of a day, three letters	Mon through Sun
j	Day of the month without leading zeros	1 to 31
l (lowercase 'L')	A full textual representation of the day of the week	Sunday through Saturday
S	English ordinal suffix for the day of the month, 2 characters	st, nd, rd or th. Works well with j
z	The day of the year (starting from 0)	0 through 365

Week

Format character	Description	Example output
W	ISO-8601 week number of year, weeks starting on Monday	42

Month

Format character	Description	Example output
F	A full textual representation of a month, such as January or March	January through December
m	Numeric representation of a month, with leading zeros	01 through 12
M	A short textual representation of a month, three letters	Jan through Dec
n	Numeric representation of a month, without leading zeros	1 through 12

Year

Format character	Description	Example output
Y	Full numeric year, 4 digits	1999, 2003
y	A two-digit representation of a year	99, 03

Time

Format character	Description	Example output
a	Lowercase Ante meridiem and Post meridiem	am or pm
A	Uppercase Ante meridiem and Post meridiem	AM or PM
g	12-hour format of an hour without leading zeros	1 through 12
G	24-hour format of an hour without leading zeros	0 through 23
h	12-hour format of an hour with leading zeros	01 through 12
H	24-hour format of an hour with leading zeros	00 through 23
i	Minutes with leading zeros	00 to 59
s	Seconds, with leading zeros	00 through 59

Timezone

Format character	Description	Example output
I (capital i)	Whether or not the date is in daylight saving time	1 if Daylight Saving Time, 0 otherwise
O	Difference to Greenwich time (GMT) in hours	+0200
P	Difference to Greenwich time (GMT) with a colon between hours and minutes	+02:00

Full Date/Time

Format character	Description	Example output
c	ISO 8601 date	2004-02-12T15:19:21+00:00
r	RFC 2822 formatted date	Thu, 21 Dec 2000 16:01:07 +0200