See Urgency of ticket when set to Awaiting User and Resolved - Community / Feature Request - Deskpro Support

New Feature Request

47

See Urgency of ticket when set to Awaiting User and Resolved Finished

Nik Kov

Please enable the ability to show the urgency of a ticket even after it is awaiting user or resolved, currently you have to toggle the status to awaiting agent to see what the urgency was.

Offisiell respons '

Resha McDonald

Hi Nik, Thank you for this feature request and much apologies for the delay, this is something you can now do in Horizon! Resha

New Feature Request

Forfatter: Nik Kov
Last update: 20. des. 2022
Category: Automations

See Urgency of ticket when set to Awaiting User and Resolved - Community / Feature Request - Deskpro Support

See Urgency of ticket when set to Awaiting User and Resolved Finished

Offisiell respons '

Etiketter