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Problem and Incident Enhancement - Community / Feature Request - Deskpro Support

New Feature Request
Problem and Incident... Samfunnet
27

Problem and Incident Enhancement Collecting Feedback

Please consider expanding the Problem and Incident functionality to allow tickets/incidents that are associated with a Problem to be updated (with a single response) in mass when the parent problem has been closed by either a workaround or by resolving the root cause .

This would put DeskPro and this feature more in line with ITIL best practices.

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New Feature Request
Problem and Incident... Samfunnet

Etiketter

ITIL Problems
Forfatter
Ben Willis
Creation date
5. jan. 2018
Last update
15. jan. 2018
Publish date
5. jan. 2018
Category
Functionality