On hold until date - Community / Feature Request - Deskpro Support

New Feature Request

19

On hold until date Finished

Simon Garczynski

We really miss a function to put a ticket on hold until a certain date. The idea is that it is possible to put a ticket on hold, up to a date, and it will be automatically removed from the on hold status on the date.

Kommentar (1)

Matthew Wray

5 år siden

Hi Simon. You could achieve this on a per ticket basis by adding a follow up to a ticket once you've placed it on Hold/Pending: https://support.deskpro.com/en/guides/agent-guide/tickets/follow-ups-2 If you wanted a blanket rule for all tickets that are placed on hold you could also setup an escalation to move them back to awaiting agent after x amount of time has passed: https://support.deskpro.com/en/guides/admin-guide/automating-the-helpdesk/escalations

New Feature Request

Forfatter: Simon Garczynski
Last update: 23. aug. 2021
Category: Tickets

On hold until date - Community / Feature Request - Deskpro Support

On hold until date Finished

Kommentar (1)

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