Determine how often agents send emails when creating ticket in agent interface - Community / Feature Request - Deskpro Support

Determine how often agents send emails when creating ticket in agent interface Collecting Feedback

Christian Mattart

I’d like to be able to report on how often agents send a message when creating a ticket.

I have the agents who don’t want the checkbox « Send email to user » checked by default upon creating a ticket and those who want it checked. I’m trying to know what’s mostly used.

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Forfatter: Christian Mattart
Creation date: 6. des. 2019
Last update: 10. mar. 2020
Publish date: 6. des. 2019
Category: Reports

Determine how often agents send emails when creating ticket in agent interface - Community / Feature Request - Deskpro Support

Determine how often agents send emails when creating ticket in agent interface Collecting Feedback

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