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Additional Agent Trigger Criteria - Community / Feature Request - Deskpro Support

New Feature Request
Additional Agent Tri... Samfunnet
49

Additional Agent Trigger Criteria Under Review

Basically you can apply a trigger when an agent changes in general, or changes to/from a specific agent. Ability to use the changes function but only when it is agent to agent and not unassigned to agent. There isn't a clear way to differentiate between the two scenarios at the moment.

Kommentar (1)

James
This would be really useful for automation of our helpdesk.

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New Feature Request
Additional Agent Tri... Samfunnet

Etiketter

Automations Triggers
Forfatter
Lauren Cumming
Creation date
24. mar. 2017
Last update
17. aug. 2021
Publish date
24. mar. 2017
Category
General