Zoek labels - Deskpro Support
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For the approval email approve/reject link to not require a login from approver
In the approval email for the approval/reject link to be all that the approver needs to click on-the...
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Allow to change the number of day outgoing emails retained
It would be good to be able to change how far back we will store the outgoing emails in the outgoing...
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Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
We would like to use the feature that limits email attachments to specfic file types. However if an...
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Determine how often agents send emails when creating ticket in agent interface
I’d like to be able to report on how often agents send a message when creating a ticket. I have the...
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Support .msg files being forwarded to the helpdesk from Outlook
We are currently experiencing problems when forwarding an email to the ticket system to create a tic...
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Making Agent Notes more Visible in Emails
How can I make that AGENT NOTE header more visible in notification emails? Can I make them red or so...
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Wildcards for email domain association
It would be helpful if rather than having to add every sub-domain to email associations for an orga...
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Option to prioritise the Reply-To header when an email is received from a specific email address
I'd like a way to keep the "From" header as being prioritised as default, but then for a specific "F...
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Make Deskpro recognise the organisation when it has been cc'd on an email
Make Deskpro recognise the organisation when it has been cc'd on an incoming email
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Copy of email via trigger should be included in the relevant ticket
When an email is sent to the user as part of a trigger, we would like a copy of that email to be inc...
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Remove Signature
Can we add a way to automatically remove Agents signature when the tickets are replied by e-mail, kn...
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Change email recipient(s) on reply
We regularly have a reason to add a CC email to a specific reply on a ticket, without wanting to per...
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Schedule Report Email Template
Is it possible to customise the email sent when we schedule reports? ie. to include the report in th...
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Email direct to ticket
We currently have a number of powershell scripts that are used by helpdesk agents to perform certain...
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Plain Text Email from Ticket Replies
I would like an easy way to switch outgoing email fomats between HTML and plain text (ideally a che...
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Agent Email Notifications Department Specific
An agent in this DeskPro instance only wants email notifications for tickets in her departments. How...
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Send secure links to documents rather than the documentn themselves when emailing a user
I want to avoid attaching documents to emails for data security reasons. I would like to place the d...
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Add an option to automatically display inline responses in ticket messages and ticket notification emails
We've recently had a couple customers start responding to a lot of messages inline. While the Deskpr...
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Replace 'Department title' with 'Department title for users' for email template variables
We're setting up an out-of-office reply for our holidays and are using an email template for that. A...
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New E-mail features
Sometimes (quite often) it occurs that a client sends his mail to my private mail address however th...
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Ability to set an alert when an email has failed to be sent
A way to set up an automatic alert/email when an email has failed to be sent (i.e. is put into the e...
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Email Templates - Layout - table break
If there is a very complex email template with multiple nested tables - and if I split it into 2 par...
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Add a method to identify the original recipients of an EMAIL imported into DeskPRO
We would like to have some way to find out who the original recipients (To and CC) were of an -email...
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Ticket Number on Task Reminders
I love this feature of Deskpro that reminds you of Tasks that are due on the day they are due. I hav...