I'm having trouble receiving notification emails when I create a ticket - Kennisbank / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: I'm not receiving notifications when I create a Ticket

I'm having trouble receiving notification emails when I create a ticket

Voor het laatst bijgewerkt door: 31 aug 2023 door Lara Proud

Question:

I'm trying to test email notifications. I make myself a test ticket and I don't get an email. Other automatic emails seem to be working. What's wrong?

Answer:

By default, you don't get notifications about your own actions on tickets, including creating them.

If you want to enable email notifications for your own actions, go to your Preferences at the top left of the agent interface, and change the My Own Actions settings under Email Notifications.

Behulpzaam Niet nuttig

41 van 77 mensen vonden deze pagina nuttig

Reactie toevoegen

Auteur: Ben Henley
Creation date: 26 jun 2014
Last update: 31 aug 2023
Publish date: 26 jun 2014

I'm having trouble receiving notification emails when I create a ticket - Kennisbank / Deskpro Legacy - Deskpro Support

I'm having trouble receiving notification emails when I create a ticket

Question:

Answer:

Reactie toevoegen

Gerelateerde inhoud