Overslaan naar hoofdinhoud

Reports on Tickets excluding the time ticket was on Resolved Status - Community / Feature Request - Deskpro Support

22

Reports on Tickets excluding the time ticket was on Resolved Status Collecting Feedback

I want to have a report for the average/total time a ticket has been waiting for an agent, which excludes the time the ticket was on status "Resolved".
Currently, DeskPro only keeps the last time/date when the ticket was set to "Resolved". Therefore, if a ticket has been re-opened afterwards, the reports are not showing the correct details (since they include the time the ticket was on resolved status).

Reactie toevoegen

Log in of registreer om een reactie te plaatsen.

Heeft u een wachtwoordherinnering nodig?