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Prevent urgency changes by agents - Community / Feature Request - Deskpro Support

New Feature Request

14

Prevent urgency changes by agents Collecting Feedback

Humberto Pomales

Is there a way to prevent Agents from modifying the Urgency field and have it act as only read-only.

Reacties (2)

Humberto Pomales

4 jaar geleden

We need this too.

Christian

3 jaar geleden

Agreed, only the system should be setting the Urgency based on a time criteria

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New Feature Request

Auteur: Humberto Pomales
Creation date: 28 okt 2019
Last update: 17 nov 2023
Publish date: 28 okt 2019
Category: Functionality