The SLA alerting in Deskpro is excellent but, in my opinion, not quite good enough to replace something like PagerDuty. I suggest the following changes that, for us, would remove the need to have an (expensive) third party on-call system like PagerDuty: - The ability to add more intervals between'warning' and 'failed' in Deskpro. For example, for a 1 hour SLA, it would be helpful to have one alert when it is received, another after 15 minutes, another after 30 minutes and so on. The ability to trigger an SLA alert only at certain times of the day or days of the week.
Nederlands
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Cрпски
Dansk
Deutsch
Eesti keel
English
English (UK)
Español
Français
Gaelic
Hrvatski
Íslenska
Italiano
Latviešu valoda
Lietuvių kalba
Magyar
Malti
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Svenska
Tiếng Việt
Türkçe
Ελληνικά
македонски
الإنجليزية
فارسی
日本語
英语（美国）
영어
Reactie toevoegen
Log in of registreer om een reactie te plaatsen.