The ability for an admin to set and lock the 'ordered by' option for agents so that the agents cannot choose another 'ordered by' option.
E.g. in the screenshot locking it as 'Urgency (Highest-Lowest)'.
The ability for an admin to set and lock the 'ordered by' option for agents so that the agents cannot choose another 'ordered by' option.
E.g. in the screenshot locking it as 'Urgency (Highest-Lowest)'.
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