Basically you can apply a trigger when an agent changes in general, or changes to/from a specific agent. Ability to use the changes function but only when it is agent to agent and not unassigned to agent. There isn't a clear way to differentiate between the two scenarios at the moment.
Additional Agent Trigger Criteria - Community / Feature Request - Deskpro Support
Additional Agent Trigger Criteria Under Review
Reactie toevoegen
Log in of registreer om een reactie te plaatsen.
Reactie (1)