- Useful if you want to use a trigger/automation to have actions that run only when the person repyling etc is not the assigned agent too.
e.g 'when the agent is not the 'assigned agent' add them as a follower
- Useful if you want to use a trigger/automation to have actions that run only when the person repyling etc is not the assigned agent too.
e.g 'when the agent is not the 'assigned agent' add them as a follower
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