When we close a ticket, we send a "satisfaction survey" to the customer. This email is BCC'd to another recipient, which ensures that the customer can click a link in their email to complete the survey.
With Deskpro, we can send the email to the customer/user, but there is no option to add a BCC. Have tried using the "Add headers" function, but BCC is ignored.
Reactie toevoegen
Log in of registreer om een reactie te plaatsen.