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Likes
Titel
Status
Reacties
Activiteit
18
Feedback request sent even if it was collected on close
Collecting Feedback
0
28
HubSpot integration
Collecting Feedback
0
19
Report - Agent by team
Collecting Feedback
1
9
Integration of Feedback and Youtrack/project management tools.
Collecting Feedback
0
29
Better management of knowledge base articles across multiple brands
Collecting Feedback
2
12
Add "Agent" to Ordered By dropdown menu in Tickets view
Collecting Feedback
0
26
Ticket Update Trigger
Collecting Feedback
1
18
Highlight code blocks in Articles
Collecting Feedback
0
33
Reports are not available as CSV to external colleagues
Collecting Feedback
1
15
Import articles from Google Drive/Docs
Collecting Feedback
0
13
Sharing Tickets Across Deskpro Accounts
Collecting Feedback
0
15
Agent permission report
Collecting Feedback
0
17
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Collecting Feedback
0
16
Add Persian characters support.
Collecting Feedback
0
20
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Collecting Feedback
0
20
Merged tickets should leave the order number of the merged ticket as a comment
Collecting Feedback
1
28
Update JIRA-logo
Collecting Feedback
0
22
Reusing Attachments within Tickets
Collecting Feedback
1
18
Numbered list in snippets
Collecting Feedback
0
17
Add a setting to require users to provide a comment in the satisfaction survey
Collecting Feedback
0
25
Admin capability to delete agent IM groups
Collecting Feedback
1
16
Differentiate language availability per brand
Collecting Feedback
1
14
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
Collecting Feedback
0
21
Schedules
Collecting Feedback
1
20
Creating a snapshot of system setup and configuration on cloud
Collecting Feedback
0
17
Task handling improvements
Collecting Feedback
0
20
Download attachements in bulk
Collecting Feedback
0
15
Permissions checker tool to test what permissions are effective for different agents across different departments
Collecting Feedback
0
12
Possibility to have a drop down list with the opened tabs
Collecting Feedback
0
12
Add the ability to un-dock the Agent IM window
Collecting Feedback
0
22
Be able to apply a Macro when adding an Agent Note
Collecting Feedback
0
10
Add "pause" and "reset" options when answering a ticket
Collecting Feedback
0
13
Display Knowledge Base articles articles in widget
Collecting Feedback
0
15
Improve the display of drop-down custom fields in the mobile app
Collecting Feedback
0
17
Trigger auto chat if:
Collecting Feedback
0
17
Allow agents to filter all the nested custom field options in the top-level select box
Collecting Feedback
0
20
Read-only custom fields
Collecting Feedback
1
17
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Collecting Feedback
0
12
A setting that prohibits multiple display of tickets
Collecting Feedback
1
11
Add more filters to Agent Hours
Collecting Feedback
0
15
is confirmed = uservalidated
Collecting Feedback
0
20
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Collecting Feedback
1
25
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Collecting Feedback
0
17
Add ability to be able to quickly import Organization data by csv
Collecting Feedback
0
6
add 'organization changed' criteria to ticket triggers
Collecting Feedback
0
15
Add ability to create internal/hidden departments
Collecting Feedback
1
27
Two Factor Authentication (DUO)
Collecting Feedback
1
36
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Collecting Feedback
0
20
Follow Ups - Be able to set Urgency
Collecting Feedback
0
19
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Collecting Feedback
0