Skip to main content

New: Email Action Codes - News / Product - Deskpro Support

May 1 2013

New: Email Action Codes

Authors list

Agents can now perform actions on tickets by entering special action codes to the top of their emails. Here's an example assigning an agent, setting the awaiting agent status, setting the priority adding a note:

#agent john@example.com
#status agent
#priority urgent
#note

John can you take a look at this asap.

Refer to our agent manual for a full list of email action codes you can use.

Utli Mhux utli

63 ta' 117 nies li sabu din il-paġna utli

Add a comment

Please log in or register to submit a comment.

Need a password reminder?