Channels
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Adding an Agent as a CC on an Email creates a Ticket
Published: 08 Ġun 2023
007 Set 2023 -
How do I enable logging for outgoing email?
Published: 07 Mar 2013
007 Set 2023 -
I'm having trouble with replies being created as new tickets
Published: 16 Ġun 2023
007 Set 2023 -
Can I run an Email-only helpdesk?
Published: 16 Ġun 2023
007 Set 2023 -
How do I add an organization-wide email signature?
Published: 08 Set 2023
008 Set 2023 -
Creating brand-specific Email Templates
Published: 19 Ott 2023
019 Ott 2023 -
How do I include ticket account addresses in emails?
Published: 08 Set 2023
008 Set 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 11 Set 2023
011 Set 2023 -
Exchange not displaying the correct 'From:' field
Published: 11 Set 2023
011 Set 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 11 Set 2023
011 Set 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 11 Set 2023
011 Set 2023 -
Can I keep my existing support email address?
Published: 13 Set 2023
013 Set 2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: 13 Set 2023
013 Set 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 13 Set 2023
013 Set 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 13 Set 2023
013 Set 2023 -
How do I set up an email account for outgoing messages only?
Published: 15 Set 2023
015 Set 2023 -
How do I create a custom button for my chat widget?
Published: 20 Set 2023
020 Set 2023 -
Messenger Widget Options
Published: 20 Set 2023
020 Set 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 27 Set 2023
003 Ott 2023 -
How can I switch email clients whilst using Deskpro?
Published: 27 Set 2023
027 Set 2023 -
What is the difference between Microsoft OWA and EWS?
Published: 13 Nov 2018
006 Ott 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27 Mar 2013
109 Jan 2024 -
Translating your Messenger Widget
Published: 31 Mar 2023
009 Jan 2024 -
How do I show users which agents are following their tickets?
Published: 30 Mej 2014
009 Jan 2024 -
Why can't some users see my messenger widget?
Published: 13 Set 2023
009 Jan 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: 24 Jan 2023
009 Jan 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14 Mar 2014
024 Jan 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Published: 31 Jan 2024
001 Fra 2024 -
Banned WhatsApp Business Accounts
Published: 27 Fra 2024
027 Fra 2024