Skip to main content

I'm having trouble with an error: "rejected (from_gateway_address)" - Using Deskpro - Deskpro Support

I'm having trouble with an error: "rejected (from_gateway_address)"

Authors list

Question:

In the incoming email log I'm getting “rejected (from_gateway_address)” errors. What do these mean?

Answer:

These errors happen when an email is sent to one of your ticket accounts from another ticket account. For example, you accept tickets at your info@ and help@ accounts, and an email was sent from info@ to help@.

To avoid starting an infinite email loop, Deskpro will reject the email.

Note that this also applies even if one of the accounts is configured as an Outgoing Account.

Utli Mhux utli

30 ta' 51 nies li sabu din il-paġna utli

Add a comment

Please log in or register to submit a comment.

Need a password reminder?